Ordering from Fabricraft:

Browse through our website and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. If paying by Paypal, please check to make sure you are using the registered email address for that account. Some customers have experienced a few problems in the past as they have several email addresses! Orders can also be sent to an address other than the registered address such as your workplace as parcels will need to be signed for.

Delivery schedule:

We try to process all non-personalised orders within 7 working days once payment has cleared but this also depends on the current order levels. For personalised stockings and shoe bags, please allow up to 21 days. We post all items either by 1st class recorded delivery or by Royal Mail Special Delivery as it is more secure. If you have a firm date when you need an item for, please email first as we will let you know whether this is possible. We will try to keep you updated on the progress of any order and will send an email when the parcel has been despatched.

Payment:
We accept PayPal, safe online payments that allow you to pay with your credit or debit card. We also accept payment by cheque and bank transfer - please email to request the bank details.

 

Packaging:

We want you to receive your purchase in the same condition it left us. We use only good quality, new materials for packaging and take great care to insure that items are packed carefully to avoid unnecessary creasing of fabrics etc. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out, free of any charge. Customer service is a priority and we receive kind comments from customers each year about our products and on the way we have handled their orders.

Deliveries to UK & Overseas:
For postal charges, please see the delivery page for the options available. Fabricraft reserves the right to replace any of the delivery services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. We will send items overseas but please email for a custom quote first before placing an order.
 
Returns:

Non-personalised items. If you are not happy with your purchase, please return it to us within 7 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are always covered by Royal Mail insurance and we will fill out any necessary claims forms at the post office and liaise with them to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from Royal Mail, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate. For personalised items we do not accept returns, unless we have made an error in the order, in which case we are happy to replace the order or offer a refund.

We reserve the right to cancel and refund any orders. E&OA.